Terms and conditions of use
The main characteristics of the products offered for sale are presented on the website. The photographs, texts and technical data are the property of Laboratoires Le Stum.
In the event of an ordered product being unavailable, you will be informed through your customer account on our website and/or by e-mail as soon as possible. Moreover, if the delivery lead time does not suit you, you may change your order by contacting our customer service.
The prices presented on the www.labo-lestum.fr website are expressed in Euros and do not include postage & packaging. They can be changed at any time without prior notice. The cost of postage and packaging can be added to them. Postage and packing costs are specified in your shopping basket, when you have finished selecting the different products, and are also given in the order summary prior to confirmation. The prices are those applied at the time of the order within the limitation of available stocks, subject to typographical errors or a change in the rate of French VAT. Any change in this rate will immediately be reflected in the sales price. Any order will be invoiced inclusive of VAT. Customs duties and rights, as well as taxes may be demanded from the customer by the authorities outside the European Union or in French Overseas, and according to legislation in force in the region of delivery. Postage and packaging is € 9 for shipments within the European Union, French Overseas and Switzerland. Certain orders may benefit from “Free postage and packaging”. Postage and packaging is free for a shipment to the EU, Switzerland and French Overseas and by the least expensive carrier for the carriage of the said products, for a purchase equal to or over € 200 VAT incl.
To confirm an order, you must first log in. To do this, you must fill in the form made available to you, according to the instructions given on line. In this you must provide the information required for your identification, in particular, your surname, first name, phone numbers, postal address and e-mail, as well as your invoice and delivery addresses. You can then confirm your order by clicking on the “Confirm my order” button to demonstrate your commitment and agreement to the general terms and conditions of sale. From this moment, the order is recorded and an order number issued. It will be confirmed on screen and sent to you by e-mail. The data recorded by Laboratoires Le Stum constitute proof of the nature, content and date of the order. The seller reserves the right to refuse any order for legitimate reasons and particularly in the event of the quantities ordered being abnormally high in relation to the quantities usually ordered by buyers in the capacity of consumers, in the event of a risk of fraud being detected or in the event of a refused transaction by the bank's payment centre.
1- HOW ORDERS WORK
For any order modification following confirmation online, you are invited to contact our customer service by e-mail or by phone through the “Contact us” page.
2 - ORDER MODIFICATION
Payment is made on the website exclusively by credit card. Laboratoires Le Stum has chosen Banque Populaire's Cyberplus Payment method, which uses the SSL protocol, recognized throughout the world for the protection of data transmitted over the Internet. The credit card payment process involves several steps:
METHOD OF PAYMENT
1- After filling your shopping basket, you have chosen to pay by credit card.
You are automatically redirected to a secure page on Banque Populaire's Cyberplus website.
The icons displayed at the bottom of the page show that you are on a secure page on this site.
To confirm your payment, you must enter the following data: your credit card number, its expiry date, the cryptogram (three last figures on the back of your card)
2- Your private bank data is encrypted before being sent from your computer to the Cyberplus payment server.
No information is transferred unencrypted over the Internet.
3- The Cyberplus Payment server sends on your credit card authorization to Laboratoires Le Stum.
In the event of a transaction refused by your bank, we do not have access to the confidential reason for this payment refusal.
4- The exchanges between you and the Cyberplus Payment server are encrypted and under no circumstances does Laboratoires Le Stum have access to your bank data.
Every order is processed (confirmation, payment and preparation before shipment) the same day, for any order made before 3.30 pm on work days. For any order made at the weekend and on bank holidays, the products will be sent the following Monday or the following work day. Laboratoires Le Stum cannot be held liable in the event of an act of God or exceptional events (natural catastrophe, epidemic, strikes, etc.). In all events, delivery on time is only possible if you are up to date with your obligations towards Laboratoires Le Stum. Whatever the reason, any cancellation accepted by Laboratoires Le Stum, gives you the right to a single refund of the amount paid. No compensation relating to this cancellation can be requested.
ORDER PROCESSING TIME
Delivery is made to the address specified by yourself when making your order. It is provided by the Colissimo service of the French post office, La Poste, subject to the nature of the package being compatible with this service. It can only intervene once the order has been confirmed and paid in full. Therefore, the bank payment centres concerned will have given their agreement beforehand.
Any claim concerning damage or an issue arising during transportation shall not be taken into consideration beyond a period of 14 days after the date of reception.
The sale of products by Laboratoires Le Stum are subject to these general terms and conditions of sale, which are applied as a matter of priority to all general terms of purchase established by the customer, except where formal and express waivers are stipulated on our behalf.
Laboratoires Le Stum shall retain title to the products being sold until the price has been paid in full.
RETENTION OF TITLE
Our customer records have been declared with the CNIL (French data protection authority) and registered under the number 410008. These private data are not sold, transferred, or exploited. We absolutely guarantee this.
The contractual information is presented in English and the products offered for sale comply with French regulations. If required, it is up to you, as a foreign customer, to check with your local authorities whether you have a right to use the product you are thinking of ordering in your country. Under no circumstances shall Laboratoires Le Stum be held liable in the event of a failure to comply with the regulations of a foreign country.
Any dispute that cannot be resolved out of court shall be judged by the commercial court of Lorient. (France 56100)
PLACE OF JURISDICTION